About Cookies
A cookie is a small file, typically of letters and numbers, downloaded onto a device (such as a PC) when the user accesses certain websites. They are widely used to make websites work, or run more efficiently, as well as provide information to the website owner.
Our Cookie Policy
Please note that cookies can't harm your computer and the cookies we use do not hold any personally identifiable data unless you provide your permission. Whilst some cookies are necessary, others allow us to enhance your experience, personalise content and advertisements (across your devices), and provide insights into how the site is being used.
We have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to provide additional products and services. If you'd like to opt-out, please go to the Network Advertising Initiative website (please note that by clicking this link, a new window will open and Volkswagen Financial Services is not responsible for the content of external websites).
Cookie settings
For our sites to operate correctly, you need to have cookies enabled. If you decide not to enable cookies, you can still browse the site but many key features will not be available. Most web browsers have cookies enabled, but if you wish to turn them off please use your browser's Help function.
At any time you can change your web browser settings to reject or delete cookies that have already been saved on your computer. This can be done by using the 'Delete History' options found in the menu bar within your web browser. However, this will prevent some parts of the website from working correctly on your computer.
For specific information about how cookies are handled on your own PC or Internet-enabled device, or how you control the use of cookies, you will need to consult the user guides or instructions held within your PC device operating instructions. Alternatively, you can visit the user help instructions held within your specific Internet browser software itself.
Your consent to use cookies
When you accessed this website, you were presented with a message that notified you of our use of cookies. We had to use a cookie to present you with that notice.
We will only store or read cookies on your device for non-essential cookies and process associated personal data (or allow our third-party services providers and partners to do so) if you have given, and not withdrawn, your consent. In accordance with data protection laws, we do not request your consent to use essential cookies as they are necessary to ensure this website works properly.
We request this using the cookie tool that appears when you visit any page of this website. If you consented to our use of functional and performance cookies, those cookies will be placed on your device as described in this Cookie Policy in order to enhance your user experience whilst on the website.
If you refuse or withdraw consent to the use of any non-essential cookies or associated personal data, then the corresponding functionality or features of this website may not work properly, or at all. Your use of the core functions and features of this website will not be affected.
If you disable essential cookies (or all cookies) using your web browser settings, one or more core functions and features of this website, including those intended to ensure your visit is safe and secure, will not work properly, or at all.
Flash Cookies (or Local Shared Objects)
On Volkswagen Financial Services we display certain content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to improve your experience as a user. Flash cookies are stored on your device in the same way as normal cookies, but your browser manages them differently. If you would like to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings. Please be advised that if you disable Flash cookies, you will be unable to access certain types of content on the site.
Further Cookie Information
For more information, you can visit www.allaboutcookies.org which fully details how they operate. This is a fully independent consumer help website.
List of Cookies
We use the following cookies:
- Necessary: These enable core functionality. Our website cannot function properly without these cookies, and they can only be disabled by changing your browser preferences (please note if disabled our website may not work or show correctly on your device).
- Analytics: These collect information that is used in aggregate form, they allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users more easily find the information required and to enhance features. This site uses Google Analytics, Google's own privacy policy can be found here: www.google.com/intl/en_uk/analytics/tos.html (see section 8 for policy-related information). This site uses Adobe Analytics and further information on this can be found at: https://www.adobe.com/uk/privacy/experience-cloud.html.
- Functionality: These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
- Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Marketing and personalisation:
Third-party vendors
We use third-party cookies to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our site and on other sites that you visit on any of your devices where you’ve accepted marketing cookies. Please note that if you disable these, you will still see adverts but they won't be specifically tailored to you and your interests.
The third-party vendors, including Google, LinkedIn and Twitter, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to tailor our marketing messages and continue to market our services to those who have shown interest in our service. We are not collecting any identifiable information through the use of Google or any other third-party marketing service.
To opt-out of third-party vendors' use of cookies, you can visit The Network Advertising Initiative opt-out page: http://optout.networkadvertising.org.
Customer Engagement Platform
In addition to these third-party vendors, we operate a Customer Engagement Platform (“CEP”) which uses personal and/or cookie data for profiling purposes to help identify you, so that we can show you targeted and personalised marketing content, both on our website, applications, via email (where you have consented to marketing) and in other contexts, such as on other websites or through other marketing channels.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Cookie name | Purpose of cookie | Expiry time of cookie |
|---|---|---|
| am-link | This cookie stores the very first URL which is reached on the website. It is used for broad identification of visitor sources that can then be used to trigger the display of a specific phone number. | 2 hours |
| compare_vehicles | Stores IDs of vehicles used in vehicle comparison functionality. | Session |
| CRAFT_CSRF_TOKEN | Strictly necessary security related cookie | Session |
| PHPSESSID | Website session identifier | Session |
| VWFSRC | Strictly necessary infrastructure related cookie | Session |
| SEARCH_ SAMESITE | Used to prevent the browser from sending this cookie along with cross-site requests | 6 months |
| CONSENT | Enables users to decide whether they will allow cookies to collect their personal data | 1 year |
| CookieControl | This cookie is set to remember the user's preferences about cookies. | 3 months |
| AMCV_###@AdobeOrg, AMCVS_###@AdobeOrg | Adobe Analytics Cookie. Unique visitor IDs to enable us to understand basic website usage. | 2 Years |
| ev_sync_dd | Adobe Target Cookie. This stores the date any tests on the website are to be performed. | 30 days |
| everest_g_v2 | Adobe Target Cookie. This stores the browser and surfer ID. | 2 years |
| _ga | Google Analytics cookie tracking. Used to collect aggregated information on site usage and help us improve our site | 2 years |
| _gci_au | Google Analytics cookie used to store and track conversions. | 3 months |
| __utma | ID used to identify users and sessions | 2 years |
| __utmt | Used to monitor number of Google Analytics server requests | 10 minutes |
| __utmb | Used to distinguish new sessions and visits. This cookie is set when the GA.js javascript library is loaded and there is no existing __utmb cookie. The cookie is updated every time data is sent to the Google Analytics server. | 30 minutes |
| __utmc | Used only with old Urchin versions of Google Analytics and not with GA.js. Was used to distinguish between new sessions and visits at the end of a session. | Session |
| __utmz | Contains information about the traffic source or campaign that directed user to the website. The cookie is set when the GA.js javascript is loaded and updated when data is sent to the Google Anaytics server | 6 months |
| __utmv | Contains custom information set by the web developer via the _setCustomVar method in Google Analytics. This cookie is updated every time new data is sent to the Google Analytics server. | 2 years |
| __utmx | Used to determine whether a user is included in an A / B or Multivariate test. | 18 months |
| __utmxx | Used to determine when the A / B or Multivariate test in which the user participates ends | 18 months |
| HSID, SSID, APISID and SAPISID | Enables google to collect user information for videos hosted on YouTube | 1 year |
| SID | Records users Google Account ID and their most recent sign-in time | 1 year |
| SIDCC | Confirms visitor authenticity, prevent fraudulent use of credentials, and protect visitor data from unauthorised access | 1 year |
| NID, __Secure-ENID | Contains a unique ID that Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google's SafeSearch filter turned on. | 1 year |
| __Secure-<number>PSID, __Secure-<number>PSIDTS | Targeting cookie used to profile the interests of website visitors and display relevant and personalised Google ads. | 1 year |
| __Secure-3PAPISID | Profiles the interests of website visitors to serve relevant and personalised ads through retargeting. | 1 year |
| __Secure-3PSIDCC | Used for targeting to profile the interests of website visitors and to display relevant and personalised Google Ads. | 1 year |
| IDE | Used to match to Google ad exposure and allow retargeting with relevant ads, and to gauge ad effectiveness. | 1 year |
| TDCPM | Used to match to Trade Desk ad exposure and allow retargeting with relevant ads. | 1 year |
| TDID | Used to match to Trade Desk ad exposure and allow retargeting with relevant ads. | 1 year |
| _fbp, fr | Facebook Pixel tracking to personalise content (including ads), measure ads, produce analytics and provide a safer experience | 3 months |