Insurance, cover & protection
The following page should give you all the information you need about insurance and breakdown cover when renting a vehicle with us. If you can’t find what you are looking for please use the search bar below as your question may be answered on another page of our website.
Frequently Asked Questions
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Yes
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The insurance is a comprehensive policy, covering damage to the rental vehicle, third party damage and fire and theft.
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Unfortunately we do not allow retail customers to utilise their own insurance. However if you are a business customer please discuss this with the rental manager at the time of booking.
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Our van rental insurance excess is £1,000 as standard. Those aged over 25 are eligible for the enhanced collision damage waiver, which would reduce the excess to £500 for an additional cost of £10 per day.
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Glass is covered through our insurance, however it is subject to the excess applicable.
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Unfortunately tyres are not covered through our insurance. If you incur tyre damage whilst driving one of our vehicles, the vehicle can either be switched by the renting Location, or taken to your nearest ATS centre for repair – you would be required to pay for the cost of the replacement tyre. If you do require a recovery due to tyre damage, a charge may apply. The mobile service call out fee will vary depending on the hours of recovery, please see below for further information:
Same / Next Day Mobile – Business Hours
£121.45
Same / Next Day Mobile - Out of Hours
£134.68
Aborted no
£67.72
+48 hours appointment
No Charge
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We do offer enhanced collision damage waiver at an additional cost to those aged over 25 years. You can reduce car excess to £250 for £15 per day and van access to £500 for £10 per day.
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Please contact your nearest rental location for advice on insurance.
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If new damage is noted when the vehicle is returned, you will be charged the corresponding excess amount. Should the final repair cost be lower than the excess charged, the difference will be reimbursed. In the event that our insurer is able to reclaim the costs from a third party, because the damage was the result of an incident that is proven to be not your fault, you will be reimbursed the excess charges in full.
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We offer a range of optional extras that you can book to make your journey go smoother. Currently, this includes an additional charge for traveling abroad, adding additional drivers, and our ECDW. Our standard price quoted includes comprehensive insurance with an insurance excess. Click here to review our insurance excess details.
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Please refer to our insurance details which can be found here.
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Please note that the excess on certain vehicles available at VWFS Rent-a-Car Portsmouth differs from the standard amount. See below for further information:
Grand California
Standard Insurance Excess - £1,500
With Enhanced eCDW - £1,000
California Ocean 4 Motion, California Ocean, Caddy California, Multivan Style, Multivan E-Hybrid, Shuttle 9 Seater, Kombi, Premium Kombi
Standard Insurance Excess - £1,250
With Enhanced eCDW - £750