Pick up and drop off
This section should tell you all you need to know about where and how you can pick up and drop off vehicles with us. If you can’t find what you are looking for you can use the search below to see if your question is answered somewhere else on our website.
Frequently Asked Questions
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You will need your driving licence, your identification documents and your valid credit card. Your confirmation email details exactly what you need to bring on the day of rental.
Or if you're travelling overseas, we will need to see a valid passport, driving licence, flight itinerary & bill or bank statement with home address printed on.
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Vehicle delivery can be arranged, subject to availability. Please contact your nearest Rent-a-Car location for a quotation.
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Vehicle collection can be arranged, subject to availability. Please contact your nearest Rent-a-Car location for a quotation.
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The vehicle should be returned to the agreed rental location at the latest date and time shown on the Rental Agreement document. The rental period will end when you return the vehicle to this location and hand the vehicle keys to the Rental Manager or their representative. We will allow a 60 minute tolerance period at the end of the rental before further charges apply. Please always contact your rental location if you need to extend the booking or if you know you are going to be late for any reason. We will always try our best to accommodate your requirements.
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All rental bookings have a 60 minutes grace period. This is the allowance over and above the end date and time shown on your rental agreement and reservation email. If you return the vehicle before the end of the grace period, no further charges will apply. If you return the vehicle later than the grace period, you will be charged an additional day’s rental.
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Currently, we don't offer a key drop option. However, if you would like to return your vehicle out of hours, please speak to your booking location to discuss.
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We're the only vehicle rental company that can guarantee the vehicle you book is the vehicle you'll get. However, if (in the rare circumstances) the vehicle you have reserved is not available when you come to pick-up the vehicle then you will not be required to pay any of the total charges stated on your reservation confirmation (and you will be given a full refund of any amounts you have paid in advance).
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We know with recent evolutions in vehicle technology, a lot of the controls in our rental cars can be tricky to get used to. If you need help with any of the controls before you set off on your journey, let one of the on-site staff know and they’ll talk you through the control panel on your vehicle.
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All our vehicles are valeted prior to your vehicle rental. We also deploy a non-smoking rule within all our vehicles. If we reasonably think that someone has smoked in the vehicle you must pay for a full internal valet of the vehicle